Refund and Returns Policy

REFUNDS, EXCHANGES & RETURNS

We kindly ask you to choose your products carefully and thoroughly review your order before submitting your purchase. Due to the nature of our products such products that have been personally tailored to your needs in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund (except where defective), and are considered final upon receipt of a written Confirmation of Order and can therefore not be cancelled, as described in these Conditions of Sale. This does not affect your consumer rights.

No alterations are possible to be made after 24hs of placing the order. Please, do not hesitate in contacting us here, should you have any questions prior to your purchase, as we are unable to alter size, metal colour or any other specification of your jewellery and no exchanges or refunds are allowed for those reasons. However, change of address and name can be made at any time before dispatch.

Please note that we have a very strict Quality Control and we guarantee to provide a free of defects product. In the rare event that a manufacturing defect is not detected in our quality control practices, we will repair the damage without charge and cover all relevant shipping fees. You will be entitled to a refund, store credit or exchange should we fail to provide you with adequate repairing or replacement of the faulty product.