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Warranty

 

Warranty

THE SAPHIRA LIMITED LIFETIME WARRANTY AND SERVICING 

(FOR BESPOKE & SIGNATURE BRIDAL AND CUSTOM DESIGNED FINE JEWELLERY ONLY)

We stand by the quality and craftsmanship of every creation we make, and every piece is thoroughly inspected before presenting it to you. As our bespoke jewellery is handmade with the highest quality materials, we guarantee that they are delivered free of manufacturing defects. For this reason, we provide the voluntary Saphira Limited Lifetime Warranty for any Bespoke & Signature Bridal and Custom Designed Fine Jewellery piece against manufacturing defects from the date of their completion.

In the rare event that a manufacturing defect is not detected in our quality control practices, we will repair the damage without charge and cover the relevant shipping fees. This warranty will only be valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. In the circumstances that your jewellery does not present manufacturing defects, the customer will be responsible for any shipping fees and will be charged based on related repairs undertaken to the piece to its original condition, the cost of any repair will be disclosed for approval prior to the service being performed. We recommend opting for a trusted and trackable shipping service for all shipping of jewellery that are not covered by our warranty, as Saphira is not liable for any lost, damaged, or stolen parcels.

In order to ensure that your jewellery will be always kept at the highest Saphira standards, and to promote a reduction in the dilapidation effects of mild wear and tear, we also provide the following lifetime annual complimentary services:

It is important to note that the voluntary Limited Lifetime Warranty for Bespoke & Signature Bridal and Custom Designed Fine Jewellery does not include significant wear and tear, which may be resulted from:

We advise booking your complimentary servicing yearly. Re-plating your jewellery or any repairs that are not covered by our Limited Lifetime Warranty for Bespoke & Signature Bridal and Custom Designed Fine Jewellery will be quoted to you before the work is performed.

Please note that repairs and services (including resizing) performed by an external jeweller or third party will void this warranty.

We strongly recommend investing in an independent personal insurance for your Saphira creations for any circumstances that occur beyond our control, such as the ones resulting from wear and tear, loss, theft and much more. More information on how to insure your Saphira creation can be found here.

All repairs and servicing require an appointment, please refer to our Appointment Concierge at www.saphiradiamonds.com and book at a date of your convenience.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

All Saphira products come with guarantees that cannot be excluded under the Australian Consumer Law. Saphira’s voluntary warranty does not override your rights under Australian Consumer Law.  Saphira’s voluntary warranty provides benefits in addition to your other rights and remedies under the Australian Consumer Law or any other applicable consumer law in Australia; and does not exclude, restrict, modify, limit, replace or override your rights under the Australian Consumer Law, including the consumer guarantees. 

If your Saphira products are defective, you are entitled to a replacement or refund for a major failure or may be entitled to recover costs for an amount for the reduction in the product’s value and in some cases compensation for damages or loss.  You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure. . Note: “major failure” has a specific meaning under the Australian Consumer

Note: The general comments above are not a comprehensive or exhaustive summary of the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au 

 

SIX MONTH LIMITED WARRANTY FOR MADE-TO-ORDER JEWELLERY

THE SAPHIRA SIX MONTH LIMITED WARRANTY AND SERVICING 

(FOR MADE-TO-ORDER FINE JEWELLERY ONLY)

We stand by the quality and craftsmanship of every creation we make, and every piece is thoroughly inspected before presenting it to you. As our made-to-order fine jewellery is handmade with the highest quality materials, we guarantee that they are delivered free of manufacturing defects. For this reason, we provide the voluntary Saphira Limited Warranty for any Made-to-order Fine Jewellery piece against manufacturing defects from the date of their completion for a period of six (6) months.

In the rare event that a manufacturing defect is not detected in our quality control practices, we will repair the damage without charge and cover the relevant shipping fees for that period of six (6) months. This warranty will only be valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. In the circumstances that your jewellery does not present manufacturing defects, the customer will be responsible for any shipping fees and will be charged based on relative repairs undertaken to the piece to its original condition, the cost of any repair will be disclosed for approval prior the service being performed. We recommend opting for a trusted and trackable shipping service for all shipping of jewellery that are not covered by our warranty, as Saphira is not liable for any lost, damaged, or stolen parcels.

We also provide the following lifetime complimentary service:

It is important to note that the voluntary Saphira Six Month Limited Warranty for Made-to-order Fine Jewellery does not include wear and tear, which may be resulted from:

Re-plating your jewellery, servicing or any repairs that are not covered by our Six Month Limited Warranty for Made-to-order Fine Jewellery will be quoted to you before the work is performed.

Please note that repairs and services (including resizing) performed by an external jeweller or third party will void this warranty.

We strongly recommend investing in an independent personal insurance for your Saphira creations for any circumstances that occur beyond our control, such as the ones resulting from wear and tear, loss, theft and much more. More information on how to insure your Saphira creation can be found here.

All repairs and servicing require an appointment, please refer to our Appointment Concierge at www.saphiradiamonds.com and book at a date of your convenience.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

All Saphira products come with guarantees that cannot be excluded under the Australian Consumer Law. Saphira’s voluntary warranty does not override your rights under Australian Consumer Law.  Saphira’s voluntary warranty provides benefits in addition to your other rights and remedies under the Australian Consumer Law or any other applicable consumer law in Australia; and does not exclude, restrict, modify, limit, replace or override your rights under the Australian Consumer Law, including the consumer guarantees. 

If your Saphira products are defective, you are entitled to a replacement or refund for a major failure or may be entitled to recover costs for an amount for the reduction in the product’s value and in some cases compensation for damages or loss.  You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Note: The general comments above are not a comprehensive or exhaustive summary of the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au